Professional Services encompasses all the aspects of implementation, service operation and support provided to our customers. We work with you to ensure that you gain the maximum benefit from the investment you have made.
All of our product development, implementation, hosting and support processes are fully covered by our international quality standards, ensuring consistent and proven delivery throughout our customer relationships.
We will help customers establish a servicing model that is aligned to and makes best use of the platform we are deploying. Our consultants will bring best practice knowledge to the implementation and guide customers in automating processes and gaining efficiency, with appropriate BI set up to enable monitoring and ongoing improvement.
Our governance framework and experienced team of project managers will control risks, timescales and budget to ensure there are no surprises and the implementation goes smoothly.
A key part of implementation is the movement of existing data from the system(s) we are replacing. This is seen as a high risk and time consuming activity by many customers.
With over 30 years experience, we can advise on the most appropriate migration strategy, analyse data quality on source systems, assist with data analysis and understanding value of the source data, help customers improve and extract information, and then map that data to our platforms. We then set up the import processes, establish reconciliation and control reports and run tests until the data is ready for final loading.
Older products or schemes require understanding of the complex product features or scheme benefits. Our staff have lots of experience in these areas which is crucial to successfully implementing the solution.
With profits, 80s/90s life / savings charging structures, DB benefits & legislative ‘tranches’ are examples where our specialist knowledge is a real differentiator.
Ensure you get the most out of our platform with our comprehensive suite of training services. For new systems, we will design a bespoke training programme to help your team transition to our platform with minimal disruption. For existing customers, we offer refresher training to ensure users are getting the full potential out of our solutions, as well as packages tailored to help you onboard new starters.
A corollary to the heritage product experience is the skill set to define, build/configure and test pension calculations. This is relevant to the DB and Hybrid scheme customers and forms one of the most critical areas of an implementation for those verticals.
Our ability and experience in supporting the whole suite of calculations across LGPS customers ensures customers receive fast, accurate implementation, and with a fuller scope of automated calculations than any other vendor.
For company schemes or life company DB / BPA portfolios, our professional service proposition focuses on core expertise that can deliver bespoke calculations quickly and accurately.
Our range of packaged consultancy services deliver targeted solutions to common challenges:
Deep pensions knowledge and expertise
A highly flexible, functionally-rich product
Modern, agile working practices for fast, accurate delivery