Financial ServicesProviders Company Schemes Public Sector Third Party Administrators

Professional Services encompasses all aspects of implementation, service operation and support provided to our customers. We work with you to ensure that you gain the maximum benefit from the investment you have made.

All of our product development, implementation and support processes are fully covered by our international quality standards, ensuring consistent and proven delivery throughout our customer relationships.

At Aquila Heywood our Professional Services solutions provide customers with specialist project and product knowledge, training and packaged consultancy services to help you successfully meet your challenges.

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Delivering Excellence

Our aim is to provide comprehensive implementation and support services that deliver:

  • Fast and accurate automated calculations at lower cost

  • Comprehensive testing that performs to exacting quality standards

  • Expert analysis and mapping of complex migration requirements

  • End-to-end implementation services that fully integrate our solution into your organisation

  • Tailored operating model from years of best-practice experience

  • Customised training that suits your team's needs

01

Platform Implementation services

Implementation Consultancy

Aquila Heywood works closely with you to understand how you work and how best to integrate our technology into your operations. This insight allows a detailed strategy to be developed, which offers the most effective way to improve your service to members while optimising operational efficiency.

Dedicated Project Management

Our governance framework and experienced team of project managers will control risks, timescales and budget to ensure there are no surprises. We take pride in our delivery track record and will do everything needed to ensure that your project goes smoothly – from small-scale system tweaks to large change and transformation programmes.

Data Migration

Great administration is built on good data, and a key part of our implementation is the movement of existing data from the system(s) we are replacing. This is seen as a high-risk and time-consuming activity by many customers, but that does not have to be the case. With over 30 years' experience, we will develop a comprehensive migration strategy for you, including:

  • Analysing the quality of your existing data and planning out how to tackle problem areas

  • Assistance with extracting data from ceding systems and mapping it to our platform

  • Automated cleansing of data in bulk during the transition

  • Powerful tools to map, transform and import data

  • Robust reconciliation process to provide an audit of what has been migrated

Pension calculations

For DB and Hybrid schemes, the core of your operation depends on calculating benefits accurately to ensure that members are paid the right amount at the right time. Our ability and experience in supporting the whole suite of calculations across Local Government Pension Scheme (LGPS) customers ensure customers receive fast, accurate implementation, and with a more comprehensive set of automated calculations than any other vendor.

For company schemes or life company DB/BPA portfolios, our professional service proposition focuses on core expertise that can define, build, test and deliver bespoke calculations quickly and accurately:

  • Over one million calculation scenarios automated

  • Single benefit calculations that include Final Salary and CARE scheme benefits

  • Full coverage for England & Wales, Scotland and Northern Ireland scheme calculations

  • Support for variants including 50:50 scheme, Underpins and ex-NHS members

Our team acts as a technical consultancy to the Joint Pensions Group (JPG).

02

Training

Ensure you get the most out of our platform with our comprehensive suite of training services. Whatever your needs, we will work with you to design a bespoke training programme, offering a blend of one-to-one, classroom or online training to find the right fit for you.

For new systems, this will help your team make its transition to our platform with minimal disruption; for existing customers, we offer refresher training to ensure users are obtaining the full potential out of our solutions, as well as packages tailored to help you to on-board new starters.

Discover

an easy way to overcome your knowledge gaps and access new courses.

Learn

wherever or whenever suits you, with our digital on-demand training and education centre.

Improve

your skills, impress your manager and progress your career development.

03

Business and Platform Consultancy

i. Specialist heritage product knowledge

Older products or schemes require understanding of complex product features or scheme benefits. Our staff have lots of experience in these areas, which is crucial to implementing the solution successfully.

With-profits, 80s/90s life/savings charging structures, DB benefits and legislative 'tranches' are examples where our specialist knowledge is a real differentiator.

ii. Packaged consultancy services

Our range of packaged consultancy services deliver targeted solutions to common challenges:

Full system Health Checks

Maximise your investment, keep up to date and reduce infrastructure risk to ensure you are delivering value to your business.

Periodic Processing

Take the pain out of periodic processing with our hands-on service to help you manage those bulk jobs; we can assist with anything from Pensions Increase, Annual Benefit Statements, Annual Allowance or Valuations to one-off bulk communication exercises.

Process Review

Streamline your processes to save time and money, and increase productivity.

Data Quality

Demonstrate compliance with The Pensions Regulator's (TPR's) Code of Practice and improve the accuracy of your data.

Benefits Surgery

With ever-changing regulations, it is becoming harder for pension administrators to keep up to date with the latest rules and to maintain historic knowledge of their scheme(s). Utilise our unparalleled knowledge of scheme regulations and Altair™ benefit calculations to arm your team with the knowledge, skills and confidence to provide a high-quality, efficient service to your members.

Continuous Improvement

If you want to take your member engagement to the next level, transform the way you work and embed a culture of continuous improvement in your organisation, we can help.