The growth of digital transformation has brought new challenges to scheme providers as they tackle a general pensions and savings knowledge deficit across an ageing population.
While having a digital strategy is a step forward, educating and boosting member interactions and enticing the adoption of new propositions is needed. This is while also ensuring compliance with regulations such as GDPR.
At Aquila Heywood we help customers to engage and interact with their members across multiple devices and digital channels. Our Customer Engagement Solution allows you measurably to increase service, reduce cost-per-member and track customer behaviour, preferences and choices to truly personalise communications.
See how we can help solve your engagement challenges
Our Member Self-Service (MSS) digital solution enables you to deliver engaging, context-sensitive communications, personalised to your audience. By utilising modern data analytics, you can better segment your audience and tailor your message accordingly. A range of guidance, advice and modelling tools encourages customers and stakeholders to become engaged with their finances.
Deliver engaging and dynamic communications to members:
Configured and optimised self-service for multiple devices
Data analysis to identify customer communication preferences and behaviour
Modelling tools enabling members to compare financial scenarios
Customer segmentation tools to truly personalise propositions