Financial ServicesProviders Company Schemes Public Sector Third Party Administrators End U ser customer e xpe c t a tions End U ser customer e xpe c t a tions O ur C us t omers ( Need s , w a n t s , e xpe c t a tions ) P r odu c ts and S olutions ( C us t omer needs and w a n ts ) O r ganis a tional S tru c tu r e ( Specialists and A g ile t eams ) S e r vicing and Suppo r t ( C us t omer e xpe r ien c e )

Simplifying savings, investments and retirement income processing

Aquila Heywood is the largest provider of life, pension and investment administration systems in the UK and Ireland and the fifth largest in Europe.

We lead the industry by delivering innovative technologies to simplify pensions administration, harness the power of digital engagement, drive operational efficiency, ensure governance and deliver unique insights through advanced data analytics.

  • 1940s

    Pioneer Geoffrey Heywood MBE and Co. created the vision and leadership that helped shape the life and pensions industry as we know it

    Geoffrey Heywood
  • 1975

    Heywood was formed in 1975, starting out as a small Liverpool firm of consulting actuaries

    Geoffrey Heywood
  • 1980s/90s

    The ground-breaking PMS6000 pensions administration platform (Watson Wyatt) quickly built a reputation for the most functionally-rich system available on the market, eventually becoming the cornerstone for an independent software house - Aquila

  • 1998

    Demand for an independent software house fuelled a management buyout and in 1998 Aquila was born

  • 2002

    In 2002, the two companies joined forces to become the largest UK provider of life and pensions administration systems

    Geoffrey Heywood
  • 2016

    We lead the industry with innovative technologies that simplify pensions administration, harness the power of digital engagement, drive operational efficiency and deliver advanced data analytics

Our Vision

We seek to build powerful and innovative platform solutions that simplify savings, investments and retirement income processing.

We strive to inspire members, customers and policymakers, and together create and promote an environment that enables everyone to make more informed decisions to improve their lifelong financial security.

Our Mission

  • shape product innovation
  • deliver technological excellence
  • build long-lasting partnerships
  • lead by example
  • delight our customers
  • create experiences

The Executive Board

Our Executive Board is responsible for the operational management of the business and ensuring Aquila Heywood’s long-term strategic objectives are met. The board consists of:

Phillip Walter Group Chief Executive

Phillip joined Aquila Heywood in 2015 with a mandate to lead the business through a new phase of growth and innovation. He brings significant experience in the development and implementation of successful business strategies for financial services technology entities across the UK, Australia, Europe and SE Asia (particularly policy administration systems) and building customer-centric and sustainable business models.

Rod Britton Chief Financial Officer

Rod's role at Aquila Heywood is to work closely with the Executive Board to ensure that the vision and strategy of the business is executed in order to drive a great experience for customers and value to shareholders. He has extensive experience in technology-based businesses having been involved in the whole spectrum of the various development phases of a business from start-ups through to more mature businesses, in both the UK and abroad. His experience covers all facets of financial stewardship, legal, HR and implementation and management of the operations of a business. Rod is a Fellow of the Association of Chartered Certified Accountants.

Steve Garnett Chief Technology Officer

Steve joined Aquila Heywood in May 2016 and is keen to see agile and lean capabilities adopted within Aquila Heywood to ensure user-centric, robust products continue to be delivered to our customers. An ex-Chief in the Royal Navy, Henley MBA graduate, and expert in agile delivery, Steve brings a wealth of agile delivery experience to the DevOps Division and a passion for life-long learning and continuous improvement.

Mark Lecompte Director Customer Relationships

Mark has overall responsibility for Aquila Heywood's customer relationship activities. He is responsible for ensuring an efficient enterprise-wide customer relationship focus across all of our market sectors.

Mark has held a number of senior management roles at Aquila Heywood since joining in 2009. Prior to this his focus was in operational management, latterly as Global Operations Director, Financial Services Division at Detica.

Michael Lightfoot Director Platform Solutions

Michael is our Director | Platform Solutions. He has over 18 years' experience in Strategic Alliance, Business Development and Product Innovation roles across EMEA and North America for businesses including GMC, Microsoft, Multimap and Virgin Media. Michael has a proven track record in establishing new markets, alliance strategies and delivering new revenue streams. His commercial experience is essential for our next phases of development.

Michael Traynor Director People

Michael has overall responsibility for all 'People and Talent' activities at Aquila Heywood. His role encompasses the design and implementation of the People Strategy in order to promote talent and performance throughout the business. Alongside a Master’s degree in Occupational Psychology, Michael brings Human Resource experience from both software and media environments and has developed teams that promote engagement of employees across all facets of the business.

Laura Francis Director Brand

Laura is our Group Director of Brand and has overall responsibility for Aquila Heywood’s marketing and branding strategy.

An ex IBM, PWC and general insurance brand and communications strategist, Laura brings a wealth of experience and knowledge in reinvigorating established brands and launching new brands to market across insurance, technology and healthcare sectors.

Business Units

Simon Barker Managing Director Data Governance

Simon runs our Data Governance business unit. He has been with Aquila Heywood since 2006 and having carried out a number of senior strategic, product management and customer relationship roles has assumed responsibility for building our data governance business. Simon has over 25 years' experience in the pensions and financial services software and services industry having held senior positions at Marlborough Stirling and Wildnet. Prior to this he founded Oxygen which was a leader in CRM solutions for Financial Services.

Nick Wright Managing Director Engagement Solutions

Nick is the Managing Director of our Engagement Solutions Business Unit. He is responsible for driving the adoption and enhancement of Member Self-Service. His role will ensure that members are at the heart of what we do, and are engaged and empowered to make informed decisions.

He has more than 15 years' experience in Financial Services, focusing on making customers' lives better by leveraging data to deliver actionable insight and optimise online journeys.

Our Customers

We are proud to work collaboratively and have long-term partnerships with customers across a range of industries and geographic locations.

Our Certification

Aquila Heywood is delighted to have achieved a number of awards and certifications over the years. Our latest accreditations include:

ISO Certifications

Aquila Heywood has a strong focus on quality. In the UK we are certified to ISO 9001:2015 covering all company processes and ISO 27001:2013 for information security. We undergo a formal external quality audit every six months to maintain these.

Awards

We are proud to have received a number of awards over the years. Our most recent awards include:

Winner - European Pensions Awards 2017: Pensions Technology Provider of the Year

Effective and reliable pensions technology is essential for the successful running of any pension fund. This award recognises those firms who are leading the field of pensions technology within Europe.

Shortlisted - Pensions Age Awards 2017: Pensions Technology Firm of the Year

Data automation, reliable pensions technology and effective data management are crucial for the successful and efficient running of any pension scheme. This award recognises the companies and providers who are successful at delivering in these areas.

Megabuyte top 50 best-performing privately owned technology companies

We are delighted to have been listed again in Megabuyte’s top 50 best-performing privately owned technology companies.

Winner - European Pensions Awards 2016: Pensions Technology Provider of the Year

The European Pensions Awards judges were impressed with our strong case studies, which provided real-life examples of the excellent delivery of our products and services to European pension schemes over the past year.

Shortlisted - FT PIPA Awards 2016: Pensions Administration Software

The PIPAs recognise excellence among providers of products and services to UK workplace pension schemes. The three key criteria used to adjudicate the awards are performance, innovation and service standards.

Finalist - UK Pensions Awards 2016: Technology Innovation of the Year

Innovative and responsive technology is becoming increasingly essential for the successful running of any pension fund. This award recognises the industry-leading companies who are using innovative technology.

Shortlisted - Pensions Age Awards 2016: Pensions Technology Firm of the Year

Ensuring the pensions technology of any pension scheme is up-to-date and equipped to deal with the latest industry challenges and requirements is essential. This award recognises those firms that are leaders in the field of pensions technology.

Shortlisted - European Pensions Technology Provider of the Year

Effective and reliable pensions technology is essential for the successful running of any pension fund. This award recognises those firms who are leading the field of pensions technology within Europe.

Shortlisted - FT PIPA Awards 2015: Pensions Administration Software

This award recognises the finest pensions system providers and the service delivered to pension schemes across the UK.

Shortlisted - FS Tech Awards - Systems Integration Project of the Year

This award recognises the most effective project to integrate disparate systems by a financial services provider. It includes the integration of legacy systems into e-business projects and integrating systems from different businesses, such as the aftermath of a company merger.

Shortlisted - Pensions Technology Firm of the Year

Reliable pensions technology and effective data management is crucial for the successful running of any pension scheme. This award recognises the companies and providers who are successful at delivering in these areas.

Shortlisted - Irish Pensions Awards Technology Provider of the Year

Technology is increasingly becoming more and more significant for pension funds, and this award recognises the very best companies that are providing a fantastic service in technology within the field of pensions.

Shortlisted - European Pensions Technology Provider of the Year

Effective and reliable pensions technology is essential for the successful running of any pension fund. This award recognises those firms that are leaders in the field of pensions technology.

Shortlisted - FT Pensions and Investment Provider Awards

We have won this award in previous years and it is always in such a prestigious award. Unfortunately this year, insufficient entries were received to announce a winner.

Winner - European Pensions Technology Provider of the Year

We have been voted European Pensions Technology Provider of the Year for a second year in a row. The judges were impressed with the auto-enrolment functionality and innovative use of cloud technology in our solution.

Winner - FT Pension and Investment Provider Awards

We have been named Pensions Administration Software Provider of the Year for the fourth time. The FT PIPA Awards judges declared "... there was one clear winner" and especially liked the work we have undertaken in relation to our auto-enrolment solution and the supporting case studies presented as part of our awards entry.